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Getting Started

Welcome to IndieBase. This section will walk you through the essential steps to successfully setup and use IndieBase.
Phil Kohler
By Phil Kohler
6 articles

Intro to IndieBase

Welcome to IndieBase. This section will walk you through the essential steps to successfully setup and use IndieBase. IndieBase is a pre-hospital Electronic Patient Record (EPR) system. It holds patient records for a variety of use cases including: - Private Ambulance - Event Medical - Transport - Repatriation - BASICs Besides creating and maintaining patient records, IndieBase also enables you to run the operations of pre-hospital care including Dispatch, Events Management, Reporting, Patient Feedback, etc. Accessing IndieBase IndieBase is a cloud-based application, accessible using any major browser with any device (phone, tablet or computer) via the internet. You need to be online to access full functionality including CAD, monitor integration and reporting. However, IndieBase is a Progressive Web App (PWA) and has been designed to also be effective offline. Records can be created and edited by users even if they lose internet connection. Once connection is restored the edited records will sync automatically in the background. The most effective way to use IndieBase is to download it onto your device.  Teams, Users and Members Each organisation (i.e. business or charity) is called a Team within IndieBase. The Team holds the Patient Records of the organisation. When you sign up for a Team Account, a Data Processing Agreement (DPA) is in place between Medic One Systems and your organisation to protect the privacy of these Patient Records. Each Team can customise their configuration of IndieBase, including branding, patient record fields, access levels, checklists, documents, interventions and drugs. Everyone who accesses IndieBase has their own, free personal account as a User. With your User Account you can work with any Teams you've been invited to join. You'll always have this one personal account even if you change the Team you work with. Users who join a Team are called Members. Only Members can join Events and create Patient Records for a Team. Personal Logbooks Your User Account will contain your Logbook, which is your professional profile and summary of clinical experience. All non-identifiable metrics and clinical data you record in any Team you work with are automatically aggregated into this personal IndieBase Logbook. This powerful feature lets you: - Track performance and trends over time; - Generate reports on interventions, timings, and outcomes; - Visualise key data points with our configurable dashboards. If you want, you will be able to write up any interventions you've performed outside IndieBase by filling in a redacted record. Be careful not to enter any patient identifiable data as you are not legally allowed to hold patient identifiable data in IndieBase without ICO registration and a DPA in place. Events & Crews IndieBase uses Events to organise staff and patients into discrete units. Events can be defined in a flexible way - single shift, single day, multi-day, etc. A Team Owner or Admin can create Events and invite Users to join them. Users have to be Members of a Team before they can be invited to an Event. Before an Event is closed, all Patient Records must be complete. Once closed, IndieBase will issue automatic reports summarising performance for management, clients, authorities as configured. Content and distribution lists for reports can be customised in the Config view. During an Event (or shift), Users may be optionally organised into Crews with call signs. Crews are useful to attach multiple users to a single patient, deploy a group of users as an asset or vehicle and as a convenience for assigning users to actions or interventions.

Last updated on May 22, 2025

Setting up an Account

Selecting an Account There are two options when setting up a new IndieBase account: 1. Create a Team Account. If you create a Team account you will become the Team Owner for that account. As such you will be asked to agree to the Terms of Service and will need to sign up to one of our paid subscription tiers. This will by default also create a personal User account for yourself.  2. Create a Solo User Account. You can sign up to just use a free User account. You will need to sign up to our Terms of Use. You do not need to be part of a Team to have a User account. You may just want to use the personal profile and logbook functionality. All users automatically get a solo user account and can be members of any number of team accounts.  If a Team has invited you to join their IndieBase Team and you don’t already have an account, this will automatically trigger you to create a new User Account at the same time as joining their Team.  Signing in 1. Open the Application: Launch the app by visiting the indiebase.net or opening the installed app on your device. 2. Navigate to the Login Page: Click on the "Login" button, typically found on the homepage or welcome screen. 3. Enter Your Credentials: - Username or Email: Input the email address or username associated with your account. - Password: Type your password carefully. Passwords are case-sensitive, so make sure Caps Lock is off. 4. Optional – Remember Me: You may see a checkbox labeled “Remember Me.” Select this if you're using a personal device and want to stay signed in. 5. Click ‘Login’: Press the "Login" or "Sign In" button to proceed. 6. Two-Factor Authentication (if enabled): You may be prompted to enter a verification code sent to your phone or email. 7. Access Granted: Once logged in, you’ll be directed to the dashboard or main page of the application. If you have forgotten your password, use the “Forgot Password?” link to reset it. For further help, contact support.

Last updated on May 22, 2025